Troubleshooting Common Sync Issues

If the app cannot find your device or the connection "drops," follow these steps in order:

• The "Power Cycle" (Most Effective): Turn off the KLOUD/BUBBLE, turn off your phone’s Bluetooth, and restart your smartphone. Turn everything back on and try again.
• Check Permissions: Go to your phone's Settings > Apps > CENTROPIX. Ensure "Location" and "Nearby Devices" (on Android 12+) are permitted.
• Clear Previous Pairings: If you have paired the device with a different phone previously, "Forget" the device in that phone's Bluetooth settings first. Devices usually only allow one active app connection at a time.
• Update Firmware: If the device connects but acts sporadically, check the app's settings menu for an "Update Available" button. Keep the device plugged into power during any update.